Front Desk Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Front Desk Agent Job Duties:

Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance department.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to their manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers' privacy.
Maintains a high level of professional appearance and demeanor.
Communicates all pertinent information to other colleagues and department heads.
Responsible for maintaining neat and orderly workspace.
Performs other duties as assigned.

Required Skills & Experience: Front Desk Agent Qualifications:

High school diploma or equivalent.
Previous hotel-related experience preferred.
Excellent interpersonal skills and a warm demeanor.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper payment methods.
Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekend, holidays, and overnight.

Best Western Northwest Indiana Inn

We are an independently owned and operated family business. Our beautifully appointed hotel is just completing a renovation. We have 4 stories, with 3 stories of king rooms, or two double bedded rooms, and one floor of suites.

Our hotel is situated on an industrial frontage road that contains other hotels, as well as municipal buildings and other trade businesses. We are right off 80/94, but our cinderblock construction, usually stifles traffic noise. We have a fully staffed 24 hour operation.

In addition to our rooms, we have meeting/banquet rooms for rent, and Nicky’s Pub & Grill open for evenings. We serve a full hot complimentary breakfast in the morning. Our fitness room is brand new, and we have two floors with a coin op guest laundry. Our outdoor

Pool is seasonal, open Memorial Day to Labor Day on average. We included in our renovation, a Sundry Shoppe that is open 24 hours, as well as a new Business Center adjacent to the lobby, in our secondary lounge, perfect for private conversations.

Our company owns a number of hotels, so the capacity for growth in the area of Hospitality is available for those who feel the service industry is a career they would like to explore.